Network problems that can cause licensing to fail
Posted by on 06 July 2012 01:48 AM
When you encounter a long license activate time which results in an error message, it is usually caused by a configuration issue near your end of the network.
Rather than contacting us and saying our server is down, take a look at the suggestions below to see if these aren't affecting you. In almost every case that we have dealt with, the firewall nearest to you, is the cause of problems. Understanding how your network firewall is set up, usually helps to fix the issue.
(Very rarely do we have a license server outage. -- I think only twice, since we have been in business.)
Here are some suggestions:
The licensing system can use either port 80 (the http/www port) or port 44333 as an alternative. (44333 is a generic port)
If you don't get anywhere by doing this, then there could be one of a couple of things in the way:
- The firewall nearest to you is configured to use a proxy system, or a packet filter (for "non-http" packets) or is using a caching system.
- The firewall is blocking port 44333 (in the case that you are using this port instead of port 80). The port needs to be opened in order to use it.
If these are fine, then perhaps:
You can check these in your Macintosh's System Preference panel.